Whether you order a print book or an ebook directly from this website, every printed copy is produced to order rather than pulled from a warehouse shelf, so we handle returns a little differently from a standard retailer. The guidance below explains what we can and cannot do, and how to reach us when something is not right.
If a book you bought here arrives damaged, defective, or misprinted, we will replace it at no cost to you. Please contact us within thirty days of delivery through the Contact page and include your order number along with a photograph of the problem. Once we confirm the fault, a replacement copy will be printed and shipped to you promptly. You will not need to return the damaged book.
If you received a title you did not order, let us know within thirty days, and we will send the correct book right away. As with damaged copies, there is no need to ship the incorrect one back to us.
Since print books are made individually for each customer, we are unable to accept returns simply for a change of mind. We encourage you to read each book's description carefully before ordering, and to reach out with any questions beforehand. We are always happy to help you choose the right title.
Digital editions cannot be returned or refunded once the download link has been sent, as the file cannot be recalled. If you run into a technical problem opening or reading your ebook, please contact us and we will help you sort it out.
If you bought a book through IngramSpark, Kobo, Lulu, or another outside seller rather than directly from this website, their own returns policy applies, and you will need to contact them. For anything purchased here, we handle it ourselves.
For anything to do with a return, replacement, or delivery problem on a direct order, use the Contact page and include your order number. A real person will read your message and reply, usually within two business days.